Upcoming Restriction on Routine American Citizen Services
Event: Due to the rise of the Omicron variant of COVID-19, and in line with the protocols of the U.S. Department of State and the Kenyan government, the American Citizen Services Unit at the U.S. Embassy in Nairobi will be closed for Consular Report of Birth Abroad and notarial appointments from Monday, December 20, 2021 until Monday, January 3, 2022. We will also be closed during our designated passport pick up time on Tuesdays from 1:00-2:00 p.m. and during our document drop off time on Thursdays from 1:00-2:00 p.m.
If you have an appointment during that time and receive an email cancelling your appointment, the U.S. Embassy will work to prioritize rescheduling your appointment to mid-January, when we aim to resume routine consular services. We look forward to returning to normal operations and we appreciate your patience.
If a U.S. citizen needs assistance, including a request for an emergency appointment, please send an email to Kenya_ACS@state.gov. Please note that the U.S. Department of State defines an emergency necessitating an immediate appointment as involving a serious illness, injury, or death in an immediate family that requires travel within 72 hours (3 days).
If a U.S. citizen is reporting a life-or-death emergency, please dial +254 20 363 6000.
Actions to Take: We strongly recommend that U.S. citizens traveling to or residing in Somalia enroll in the Department of State’s Smart Traveler Enrollment Program (STEP). STEP enrollment gives you the latest security updates and makes it easier for the U.S. Embassy or nearest U.S. Consulate to contact you in an emergency.
- S. Embassy Nairobi, Kenya
United Nations Avenue, Gigiri
+254 (0) 20 363 6451
+254 (0) 20 363 6000 (after hours)
- State Department – Consular Affairs
+1-888-407-4747 for calls from the United States or Canada
+1-202-501-4444 for calls from overseas (Somalia)
- Somalia Country Information
- Enroll in Smart Traveler Enrollment Program (STEP) to receive alerts
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